Terugbetalingsbeleid

Last updated 11 September 2026

We want you to be happy with what you buy from us. If you are not, you have 14 days to send it back. This policy explains how. It sits alongside your statutory rights, which it does not restrict — see "Your Statutory Rights" at the end.

Our 14-Day Return Window

You have 14 days from the day you receive your order to tell us you want to return it. Once you have told us, you have a further 14 days to send the goods back.

Where an order arrives in more than one delivery, the 14 days run from the day you receive the last item.

Condition of Returned Goods

You may handle and inspect the goods as you would in a shop. You are entitled to open the packaging and examine the product to establish its nature, characteristics and functioning.

Because we sell cosmetic products, one limit applies: products that are sealed for health protection or hygiene reasons cannot be returned once that seal has been broken. This is a limit set by law, not by us. If the seal is intact, you can return the product.

If you have handled the goods more than was necessary to check them, and their value has dropped as a result, we may reduce your refund to reflect that loss. We will tell you if we intend to do this and explain why.

How to Start a Return

Before sending anything back, email info@thisisperla.com to request a Return Merchandise Authorization (RMA) number, quoting your order number. You can also reach us through our online contact form or on +32 470 88 40 85.

You do not need to give a reason for your return. You may use the model withdrawal form in section 9 of our Terms of Service, though you are not obliged to.

The RMA number lets us match your parcel to your order and refund you quickly. It is a practical step rather than a condition of your statutory rights: if you tell us you are withdrawing from your purchase, your withdrawal takes effect from that moment, whether or not an RMA number has been issued yet.

Where to Send Your Return

Once you have your RMA number, pack the item securely — in its original packaging where you still have it — enclose your proof of purchase, write the RMA number clearly on the outside of the parcel, and send it to:

ND-SHOPS BV
Attn: Returns
RMA #
Marcel Habetslaan 18
3600 Genk, Limburg
Belgium

ND-SHOPS BV handles returns on our behalf. Please do not send returns to our registered office in Sittard; that address is for correspondence and complaints only.

Who Pays for Return Postage

You pay the cost of returning the goods to us. We strongly recommend a trackable postal method: the parcel remains your responsibility until it reaches us, and we cannot refund a return that never arrives.

There is one exception: if the goods are faulty, damaged, or not what you ordered, we pay the return postage. Contact us and we will arrange it or reimburse what you spend. See "Faulty or Damaged Goods" below.

Your Refund

We refund the full price you paid for the returned goods, plus the standard delivery charge you paid on the original order. If you chose a more expensive delivery option than our standard one, we refund the standard rate rather than the premium.

We issue refunds within 14 days of receiving the goods back, or of you showing us proof that you have sent them, whichever comes first.

Refunds go back to the payment method you originally used. You will not be charged a fee for the refund. Depending on your bank or payment provider, it can take a few further days to appear on your statement.

Faulty or Damaged Goods

If your order arrives damaged, is faulty, or does not match its description, tell us as soon as you can at info@thisisperla.com. A photograph helps us sort it out quickly.

You are entitled to a repair or replacement, or a price reduction or full refund, under the legal guarantee of conformity — which runs for at least two years from delivery. We pay return postage on faulty goods, and the hygiene-seal limit above does not apply where the product itself is defective. Full details are in section 10 of our Terms of Service.

Subscriptions

Individual subscription deliveries can be returned under this policy in the same way as one-off orders.

Returning a delivery does not by itself cancel your subscription. To cancel, follow our Purchase Options Cancellation Policy. If you withdraw from a new subscription within 14 days of your first delivery, the whole contract ends and the three-month minimum term does not apply.

Exchanges

We do not process direct exchanges. If you want a different product, return the original for a refund under this policy and place a new order.

Your Statutory Rights

If you are a consumer resident in the EU, you have a statutory right to withdraw from a distance purchase within 14 days without giving a reason. The 14-day window described above matches that right. Nothing in this policy shortens it, adds conditions to it, or takes it away.

You also have rights under the legal guarantee of conformity, which last at least two years and are separate from this policy. Sections 9 and 10 of our Terms of Service set both out in full, including the model withdrawal form.

Questions or Complaints

If you are unhappy with how we have handled a return, tell us and we will look at it again. We acknowledge complaints within 14 days. Section 20 of our Terms of Service explains what to do if we cannot resolve it between us.

Thisisperla B.V. (trading as Thisisperla)
Stationsplein 1
Sittard, Limburg 6131 AS
Netherlands
Phone: +32 470 88 40 85
Email: info@thisisperla.com
KvK number: 97829293
VAT number: NL97829293B01