Shipping policy

Last updated 11 September 2026

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside them.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What Are My Shipping & Delivery Options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on all orders, with delivery within 1–3 days inside the EU.

Delivery times are estimates and begin from the day your order is confirmed. In any event, we will deliver your goods within 30 days of the day your order is confirmed unless we agree a different date with you.

How Is My Subscription Fulfilled?

If you are buying a subscription, deliveries are shipped every month on the same date your subscription renews.

Each subscription has a minimum term of three (3) months. After that initial three-month period, you may modify or cancel your subscription at any time through your account settings, with cancellation taking effect at the end of the monthly billing period then in progress. This does not affect your 14-day right of withdrawal, which is set out in section 9 of our Terms of Service and applies to your initial subscription order regardless of the minimum term.

Do You Deliver Internationally?

We do not offer international shipping outside the European Union.

Are There Other Shipping Restrictions?

We currently only ship to countries within the European Union (EU).

Orders placed from outside the EU will not be processed or shipped. If we are unable to process your order for this reason, we will tell you and refund any amount you have paid in full without undue delay.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

If we fail to deliver within 30 days of your order being confirmed, or within any later date we have agreed with you, you may ask us to deliver within an additional period appropriate to the circumstances. If we then fail to deliver within that additional period, you are entitled to cancel the order and receive a full refund without undue delay. Where the delivery date was essential — for instance because you told us the goods were needed for a specific occasion — you may cancel immediately without granting an additional period.

For EU consumers: this does not affect your statutory rights. For more information please refer to our Terms of Service.

When Does Risk Pass to Me?

Risk of loss of or damage to the goods passes to you when you, or a third party indicated by you other than the carrier, take physical possession of the goods. Until then, any loss or damage in transit is ours to resolve. If your order arrives damaged or incomplete, contact us at info@thisisperla.com and we will put it right.

Questions About Returns?

If you have questions about returns, please review our Return & Refund Policy.

Separately from our Return Policy, if you are a consumer resident in the EU you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. That right, how to exercise it, and the model withdrawal form are set out in section 9 of our Terms of Service. Nothing in this Shipping & Delivery Policy or in our Return Policy restricts it.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by:

Thisisperla B.V. (trading as Thisisperla)
Stationsplein 1
Sittard, Limburg 6131 AS
Netherlands
KvK number: 97829293
VAT number: NL97829293B01