Terms of service

Last updated 11 September 2026

Agreement to Our Legal Terms

We are Thisisperla B.V., trading as Thisisperla ("Company," "we," "us," "our"), a company registered in the Netherlands at Stationsplein 1, Sittard, Limburg 6131 AS. Our Chamber of Commerce (KvK) number is 97829293 and our VAT number is NL97829293B01.

We operate the website https://www.thisisperla.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by phone at +32 470 88 40 85, by email at info@thisisperla.com, through our online contact form, or by mail to Stationsplein 1, Sittard, Limburg 6131 AS, Netherlands.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Thisisperla B.V., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference.

We may make changes or modifications to these Legal Terms from time to time. Where a change is material and affects you, we will give you at least 30 days' notice before it takes effect, by updating the "Last updated" date of these Legal Terms and, where you hold an account or an active subscription with us, by email. Changes will not apply retrospectively to any order you have already placed, and the version of these Legal Terms in force at the time of your order will govern that order. If you do not agree to a change, you may stop using the Services and cancel any subscription in accordance with section 7 before the change takes effect.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

We sell and deliver only to countries within the European Union. Please see our Shipping & Delivery Policy for details.

2. Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section below, we grant you a non-exclusive, non-transferable, revocable license to:

     
  • access the Services; and
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  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@thisisperla.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the "Prohibited Activities" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use and disseminate that Submission for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You retain ownership of your Submissions. Nothing in this paragraph transfers ownership of your intellectual property rights to us, and your moral rights are unaffected to the extent they cannot be waived under applicable law.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services.

When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels. You may withdraw this licence for future use at any time by removing your Contribution or by contacting us at info@thisisperla.com; withdrawal does not affect copies already distributed or incorporated into other works before we received your request.

This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

     
  • confirm that you have read and agree with our "Prohibited Activities" and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
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  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
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  • warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
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  • warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are responsible for your Submissions and/or Contributions and, to the extent permitted by applicable law, you agree to compensate us for losses we suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law. If you are a consumer, this obligation applies only where the loss was caused by your own fault and only to the extent permitted by mandatory consumer law — see section 22.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. Where we remove or edit a Contribution, we will tell you and give our reasons, unless we are prevented from doing so by law. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). This does not affect any order you have already placed or your statutory rights in respect of it.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password, except where such use was not attributable to your fault. We reserve the right to remove, reclaim, or change a username you select if we determine, on reasonable grounds, that such username is inappropriate, obscene, or otherwise objectionable.

5. Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, minor variation is possible and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time. Prices for all products are subject to change, but a change will never affect an order you have already placed.

Nothing in this section limits our obligation to supply goods that conform to the contract, or your rights under section 10.

6. Purchases and Payment

We accept the following forms of payment:

     
  • Visa
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  • Mastercard
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  • American Express
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  • Bancontact
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  • iDEAL
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  • Klarna
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  • Apple Pay
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  • Google Pay

All prices shown on the Services are in Euros and include VAT at the applicable rate. Any delivery charges are shown separately before you complete your order, and the total amount payable is displayed to you before you confirm the purchase. There are no additional charges beyond those shown.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

You agree to pay all charges at the prices in effect at the time you place your order, together with any delivery charges shown, and you authorize us to charge your chosen payment provider for those amounts upon placing your order. If a price is listed in error, we will contact you before processing your order and you may confirm the order at the corrected price or cancel it for a full refund; we will not charge you the corrected price without your agreement.

We reserve the right to refuse any order placed through the Services on reasonable grounds, including where the product is unavailable, where we identify an error in the price or description, or where we suspect fraud. We may, in our reasonable discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. Where we refuse or cancel an order, we will refund any amount you have paid in full without undue delay.

Unless we agree otherwise with you, we will deliver the goods without undue delay and in any event within 30 days of the day your order is confirmed. Our usual delivery time is stated in our Shipping & Delivery Policy.

7. Subscriptions

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly.

Minimum Term and Cancellation

Subscriptions have a minimum term of three (3) months from the date of your first order. After that initial three-month period, your subscription continues for an indefinite term and you may cancel it at any time, with your cancellation taking effect at the end of the monthly billing period then in progress. No cancellation fee applies.

You can cancel by logging into your account, or by contacting us at info@thisisperla.com or through our contact form. Cancelling is at least as easy as subscribing.

The minimum term does not affect your right of withdrawal under section 9. If you withdraw from your subscription within the 14-day withdrawal period, the contract ends and the minimum term does not apply.

Fee Changes

We may make changes to the subscription fee. We will notify you by email at least 30 days before any price change takes effect. If you do not accept the new price, you may cancel your subscription with effect from the date the change would take effect, and we will not charge you the new price.

8. Return Policy

Please review our Return & Refund Policy prior to making any purchases. Our Return Policy is in addition to — and does not restrict — your statutory right of withdrawal set out in section 9 or your rights under the legal guarantee of conformity in section 10.

9. Right of Withdrawal

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. Where your order is delivered in separate lots or pieces, the period runs from the day you acquire physical possession of the last lot or piece. For a subscription with regular deliveries over a defined period, the period runs from the day you acquire physical possession of the first delivery.

How to withdraw

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement — by email to info@thisisperla.com, through our contact form, or by post to Thisisperla B.V., Stationsplein 1, 6131 AS Sittard, Netherlands. You may use the model withdrawal form set out below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

Returns are handled on our behalf by ND-SHOPS BV. Please email info@thisisperla.com for a Return Merchandise Authorization (RMA) number, then send the goods — with the RMA number marked on the parcel and your proof of purchase enclosed — to:

  ND-SHOPS BV
  Attn: Returns
  RMA #
  Marcel Habetslaan 18
  3600 Genk, Limburg
  Belgium

Requesting an RMA number, retaining the original packaging and enclosing proof of purchase all help us process your refund promptly, but none of them is a condition of your right to withdraw. Please note this return address differs from our registered office, which is for correspondence only.

You will have to bear the direct cost of returning the goods. Where the goods are faulty, damaged, or not what you ordered, we bear that cost instead — see our Return & Refund Policy.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to:

     
  • sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery.

This is the only exception we apply. If the seal on a product is intact, you may return it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

 

To Thisisperla B.V., Stationsplein 1, 6131 AS Sittard, Netherlands — info@thisisperla.com:

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

 

Ordered on (*) / received on (*): ______________________

 

Name of consumer(s): ______________________

 

Address of consumer(s): ______________________

 

Signature of consumer(s) (only if this form is notified on paper): ______________________

 

Date: ______________________

 

(*) Delete as appropriate.

10. Legal Guarantee of Conformity

We are under a legal duty to supply goods that conform to the contract. If you are a consumer, you are entitled to a legal guarantee of conformity of at least two (2) years from delivery under Directive (EU) 2019/771 as implemented in Dutch law and in the law of your country of residence.

If the goods you receive are faulty, damaged, or otherwise do not conform to the contract, you are entitled to have them brought into conformity free of charge by repair or replacement, or to receive a proportionate price reduction or to terminate the contract, in accordance with the applicable law. Contact us at info@thisisperla.com and we will tell you what to do next.

This legal guarantee is free of charge, is in addition to your right of withdrawal under section 9, and is not affected by any commercial guarantee we may offer. Nothing in these Legal Terms — including sections 23, 24 and 25 — limits or excludes it.

11. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

     
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
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  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
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  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
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  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
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  • Make improper use of our support services or submit false reports of abuse or misconduct.
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  • Use the Services in a manner inconsistent with any applicable laws or regulations.
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  • Engage in unauthorized framing of or linking to the Services.
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  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
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  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
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  • Delete the copyright or other proprietary rights notice from any Content.
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  • Attempt to impersonate another user or person or use the username of another user.
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  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
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  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
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  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
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  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
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  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
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  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
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  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
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  • Use a buying agent or purchasing agent to make purchases on the Services.
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  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
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  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

Nothing in this section restricts you from lawfully reviewing, criticising, or commenting on us or our products, or from exercising any right you have under applicable law.

12. User Generated Contributions

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

     
  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
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  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
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  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
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  • Your Contributions are not false, inaccurate, or misleading.
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  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
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  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable.
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  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
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  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
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  • Your Contributions do not violate any applicable law, regulation, or rule.
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  • Your Contributions do not violate the privacy or publicity rights of any third party.
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  • Your Contributions do not violate any applicable law concerning child sexual abuse material, or otherwise intended to protect the health or well-being of minors.
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  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual orientation, religion, age, or disability.
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  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

13. Contribution License

By posting your Contributions to any part of the Services, you grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions to the extent permitted by applicable law, and you warrant that moral rights have not otherwise been asserted in your Contributions.

You may withdraw this licence in respect of future use at any time by deleting your Contribution or contacting us at info@thisisperla.com. Withdrawal does not affect copies already distributed or works into which the Contribution was already incorporated before we received your request.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are responsible for your Contributions to the Services.

We have the right, on reasonable grounds, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions. Where we do so, we will notify you and give our reasons unless prevented from doing so by law. We have no obligation to monitor your Contributions.

14. Guidelines for Reviews

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you may not post any false or misleading statements; and (7) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We publish reviews from verified purchasers and do not remove, suppress, or alter a review because it is negative. We may reject or remove a review that breaches the criteria above, and where we do we will tell the reviewer why. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. By posting a review, you grant to us a non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, translate, transmit by any means, display, perform, and/or distribute all content relating to that review.

15. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) on reasonable grounds, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

16. Privacy Policy

We care about data privacy and security, and we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679. Please review our Privacy Policy, which explains what data we collect, the legal bases on which we process it, how long we keep it, and the rights you have — including access, rectification, erasure, restriction, portability, and objection — and how to exercise them. Personal data is processed within the European Economic Area unless our Privacy Policy states otherwise and identifies the safeguards applied.

17. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. We may deny access to and use of the Services (including blocking certain IP addresses) to any person who breaches any representation, warranty, or covenant contained in these Legal Terms or any applicable law or regulation, or where we have other reasonable grounds to do so. We may terminate your use or participation in the Services or delete your account and any content or information that you posted. Except where immediate action is required by law or to prevent harm, we will give you notice and our reasons before doing so, and you may appeal by contacting info@thisisperla.com.

Termination of your account does not affect any order you have already placed, any subscription already paid for, or any statutory right you have in respect of goods already supplied. Where we terminate a paid subscription other than for your breach, we will refund the unused portion.

If we terminate or suspend your account for breach, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

18. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our discretion. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services. Where we discontinue a paid service you are subscribed to, we will give you at least 30 days' notice and refund any amount paid for the period after discontinuation. No change to the Services affects an order you have already placed.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time. We are not liable for loss or inconvenience caused by your inability to access the Services during downtime, except to the extent the downtime was caused by our failure to exercise reasonable care and except as provided in section 22. Nothing in these Legal Terms obliges us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

19. Governing Law

These Legal Terms are governed by and interpreted following the laws of the Netherlands, and the use of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU and you are a consumer, you additionally possess the protection provided to you by mandatory provisions of the law of your country of residence, and nothing in this section deprives you of that protection. Thisisperla B.V. and you both agree to submit to the non-exclusive jurisdiction of the courts of Limburg, which means that you may make a claim to defend your consumer protection rights in regard to these Legal Terms in the Netherlands, or in the EU country in which you reside. As a consumer, you may only be sued by us in the courts of your country of residence.

20. Complaints and Dispute Resolution

If you are unhappy with our products or service, please contact us first — most issues are resolved quickly. You can reach us by email at info@thisisperla.com, through our online contact form, by phone on +32 470 88 40 85, or by post to Thisisperla B.V., Stationsplein 1, 6131 AS Sittard, Netherlands.

We will acknowledge your complaint within 14 days of receiving it and will tell you how we intend to handle it and by when.

If we cannot resolve your complaint between us, you may be able to use an alternative dispute resolution procedure or take the matter to court in accordance with section 19. Consumers making a cross-border purchase within the EU can obtain free assistance from the European Consumer Centres Network (ECC-Net); information on consumer redress options is available from the European Commission at consumer-redress.ec.europa.eu. Please note that the European Commission's Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 and is no longer available.

21. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time. Where an error affects an order you have already placed, section 6 applies.

22. Your Statutory Consumer Rights

If you are a consumer, you have statutory rights under the law of the European Union and of your country of residence. Nothing in these Legal Terms excludes, restricts, or otherwise affects those rights, and where any provision of these Legal Terms conflicts with a mandatory rule of consumer law, that mandatory rule prevails and the conflicting provision does not apply to you.

In particular, and notwithstanding sections 23, 24 and 25, we do not exclude or limit our liability in any way for:

     
  • death or personal injury caused by our negligence;
    •  
  • fraud or fraudulent misrepresentation;
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  • intentional misconduct or gross negligence;
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  • our obligation to supply goods that conform to the contract, including the legal guarantee in section 10;
    •  
  • your right of withdrawal under section 9;
    •  
  • defective products, under the applicable product liability rules; or
    •  
  • any other liability that cannot be excluded or limited under applicable law.

Sections 23 and 24 apply to consumers only to the extent permitted by mandatory law. Section 25 (Indemnification) does not apply to you if you are a consumer.

23. Disclaimer

This section is subject to section 22 and does not affect your statutory rights as a consumer.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND, SUBJECT TO SECTION 22, WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Nothing in this section applies to the goods we sell to you. Goods we supply are covered by section 10.

24. Limitations of Liability

This section is subject to section 22 and does not affect your statutory rights as a consumer.

Subject to section 22, we are not liable to you for any loss that was not reasonably foreseeable at the time the contract was made, or for any loss of profit, loss of revenue, loss of data, or business loss where you are using the Services otherwise than as a consumer.

If you are not a consumer, our total liability to you for any cause whatsoever and regardless of the form of the action will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

If you are a consumer, our liability is not capped by the preceding paragraph. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Legal Terms or our failure to use reasonable care and skill, in accordance with applicable law.

25. Indemnification

This section does not apply to you if you are a consumer — see section 22.

If you use the Services otherwise than as a consumer, you agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

26. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. We perform regular routine backups of data. You are responsible for keeping your own copies of any data you transmit that is important to you. Subject to section 22, we are not liable for loss or corruption of such data except where it results from our failure to exercise reasonable care. Your rights in respect of personal data are set out in our Privacy Policy.

27. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. This does not affect any right you have under applicable law to receive information on a durable medium, or to communicate with us in writing on paper.

28. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time, provided this does not reduce the rights or guarantees you have under these Legal Terms or under law; if it would, we will tell you and you may cancel and receive a refund of anything paid for but not received. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

29. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

  Thisisperla B.V. (trading as Thisisperla)
  Stationsplein 1
  Sittard, Limburg 6131 AS
  Netherlands
  Phone: +32 470 88 40 85
  Email: info@thisisperla.com
  Contact form: /pages/contact-us
  KvK number: 97829293
  VAT number: NL97829293B01

This is also the address to which you should send any complaint.