Cancellation policy

Last updated 11 September 2026

This policy explains how our subscriptions work, what you commit to when you subscribe, and how to cancel. It forms part of our Terms of Service and should be read alongside them.

What You Are Signing Up For

When you buy a subscription, you agree to a recurring order that renews automatically until you cancel it.

  • Billing frequency: monthly.
  • Delivery frequency: one delivery per month, shipped on the date your subscription renews.
  • Minimum term: three (3) months from the date of your first order.
  • After the minimum term: your subscription continues indefinitely and you can cancel it at any time.
  • Price: the price shown at checkout, charged each month to the payment method you provide.

You authorise us to charge your payment method automatically on each renewal date, without seeking your approval for each individual charge, until you cancel.

The Three-Month Minimum Term

Your subscription runs for a minimum of three months. This means you commit to three monthly payments and three deliveries. You cannot cancel to avoid the second or third payment, except as set out under "Your 14-Day Right of Withdrawal" and "If Something Goes Wrong" below.

After the third month, the minimum term is over. Your subscription then runs for an indefinite term and you may cancel at any time, with no cancellation fee and no notice period beyond the current billing month.

Your 14-Day Right of Withdrawal

The minimum term does not override your statutory rights. If you are a consumer resident in the EU, you have 14 days from receiving your first delivery to withdraw from the subscription entirely, without giving a reason and without penalty.

If you withdraw within that period, the contract ends, the three-month minimum term does not apply, and we refund what you have paid in accordance with section 9 of our Terms of Service, where the full withdrawal procedure and the model withdrawal form are set out.

How to Cancel

You can cancel your subscription in any of these ways:

Cancelling is at least as easy as subscribing. We will not require you to call, to give a reason, or to complete any step that was not required when you signed up.

When Cancellation Takes Effect

Cancellation takes effect at the end of the monthly billing period in progress when we receive it. You keep access to any delivery you have already paid for, and we will not charge you again after that.

To avoid being charged for the following month, please cancel at least 2 days before your renewal date. Orders that have already been processed for shipment cannot be stopped, but you can return them under your right of withdrawal or our Return & Refund Policy.

Price Changes

We may change the subscription price. If we do, we will notify you by email at least 30 days before the new price takes effect. If you do not accept the new price, you may cancel with effect from the date the change would apply, and we will not charge you the new price. This applies even during the minimum term.

Failed Payments

If a payment fails, we will attempt to charge your payment method again and will let you know so you can update your details. If payment cannot be collected, we may pause or cancel your subscription. We will tell you before we do.

If Something Goes Wrong

If your goods are faulty, damaged, or do not match their description, your rights under the legal guarantee of conformity apply — see section 10 of our Terms of Service. Nothing in this policy, including the minimum term, limits those rights. If we materially breach the contract, you may cancel your subscription immediately, minimum term or not.

Refunds

Refunds are handled under our Return & Refund Policy and, where the right of withdrawal applies, under section 9 of our Terms of Service.

Contact Us

Thisisperla B.V. (trading as Thisisperla)
Stationsplein 1
Sittard, Limburg 6131 AS
Netherlands
Phone: +32 470 88 40 85
Email: info@thisisperla.com
KvK number: 97829293
VAT number: NL97829293B01